We are sorry for the delay!

Jon

Anyway, I was wondering – are you going to support PHP 5.2.11 soon?”

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Hi bvok,

This will be fixed in the next release which is just around the corner!

Many thanks,

Jon

I’m considering Sage Pay for a few customers and wanted to know if you would be supporting Simulator mode sometime soon. Both, Magento’s Protx Form module and Ebizmarts’ Sage Pay Direct module support Simulator, it’s a great feature not only for testing the module but for troubleshooting communication issues and testing 3DS.

Also, do you offer support plans in case we face issues using your module?

Thanks,
Charles V.”

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Hi Charles,

We have been in talks with Sage Pay and at present there is no plan to add the Simulator mode to the extension. This could change in the future, but for now we have chosen to leave it out for the coming releases. Sorry for any inconvenience this may cause.

Regarding support, we will attempt to assist in solving any issues you may have with the extension as best we can. If you have encounter any problems or bugs, please let us know and we will do our best to help. We welcome your feeback and input to help make this a better extension for the community.

Many thanks,

Jon

Anyway, I was wondering – are you going to support PHP 5.2.11 soon?

I’m considering Sage Pay for a few customers and wanted to know if you would be supporting Simulator mode sometime soon. Both, Magento’s Protx Form module and Ebizmarts’ Sage Pay Direct module support Simulator, it’s a great feature not only for testing the module but for troubleshooting communication issues and testing 3DS.

Also, do you offer support plans in case we face issues using your module?

Thanks,
Charles V.

/default/template/sagepay/server/form.phtml) [function.include]: failed to open stream: No such file or directory

Looks like a file is missing, should this have come down on the install or is it a manual page I have to create?”

—

Hi James,

The template/sagepay/server/form.phtml file is installed into the default theme directory when the extension is installed via Magento Connect. This is where Magento will look for the Sage Pay extension’s template files. If you are using a custom theme and not the default you will need to copy the whole sagepay folder, located in the default template directory, into your custom template directory. you will also need to copy layout/sagepay.xml into your custom themes layout directory.

You can also set a default them for Magento to fall back on if it can’t locate files in your custom theme directory. This means it will use the defaults files instead and saves you copying every template file into your custom theme. You can do this in System > Configuration > Design Themes in the Default field.

If you are using the default theme and it still cannot locate this file, please check your file permissions on the template directory. If the files do not exist in the default template folder, try changing the folder permissions and reinstalling the extension.

Many thanks,

Jon

I get the error: “4000: The VendorName is invalid or the account is not active”

I’ve setup the following in Magento:
Configuration>Payment Methods:

Enabled: Yes
Mode: Test (though interestingly no ‘Simulator’ option as per ebizmarts Direct version).”

—

Hi Dom,

We have discussed with SagePay and chosen to leave the Simulator mode out of the module release. Unfortunately there is no plan to add this mode in the near future. You will need to sign up up for a test account and use the modules Test mode to perform test transactions.

I hope this helped to solve any problems you are experiencing.

Many thanks,

Jon

Thanks for reporting those problems. Our developer is looking at them and we’ll be issuing a new release this week.

Mark